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INTERNATIONAL ORDERS: WE DO NOT OFFER ANY REFUNDS OR RETURNS!
US ORDERS: You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, call us at 949-351-1188 and speak to the principal owner and founder of Precious Waters, Harry Watson.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Purchasing directly from the website is set up for US Customers. If you wish to ship to a location outside of the continental US then please e-mail us (firstname.lastname@example.org) call us directly (949-206-0125) so we can handle your request personally. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Unless the product is set up as “free shipping” in which you will receive your product via USPS Priority Mail.